er999 Privacy Policy

er999 collects various types of information for the purpose of operating and improving its services. This information generally comes from two main sources — what you provide directly, and what is collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Verification information related to your national identity card or passport
• Financial information: bKash, Nagad, Rocket account numbers or bank account details (for processing transactions)
• Messages and information you provide when contacting our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Page view history, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

er999 uses collected information for specific and legitimate purposes. We never sell this information to advertisers or unrelated third parties.

• Account Management: To create, verify, and keep your account secure
• Service Delivery: To manage deposits, withdrawals, and gaming activity
• Age & Identity Verification: To ensure that only users aged 21+ can use the platform
• Fraud Prevention: To detect and prevent unauthorized access and fraudulent activity
• Customer Support: To resolve your complaints and requests
• Legal Compliance: To comply with applicable laws and regulations
• Platform Improvement: To analyze user experience and improve our services
• Bonuses & Promotions: To send you relevant offers (if you have given your consent)

er999 applies industry-standard security measures to keep your information safe. Our platform uses SSL encryption technology, which protects your data during transmission.

3.1 Technical Security

• Use of the highest-standard SSL/TLS encryption technology
• Secure server infrastructure and regular security audits
• Firewall and intrusion detection systems to prevent unauthorized access
• Payment information (bKash, Nagad, Rocket, and bank details) stored in encrypted form

3.2 Organizational Security

• Only authorized personnel can access user data
• Staff undergo regular privacy and security training
• Data access logs are recorded and monitored

3.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary after account closure to meet legal obligations. Records of financial transactions are kept for the period prescribed by applicable law.

er999 does not sell your information. However, limited information may be shared with specific third parties in certain circumstances:

4.1 Service Partners

• Payment Processors: With bKash, Nagad, Rocket, and banking partners — only the information necessary to complete a transaction
• Identity Verification Services: To confirm your identity and age
• Technology Providers: Software partners required to operate the platform

4.2 Legal Obligations

We may be required to disclose information in response to lawful requests from courts, government authorities, or law enforcement agencies. Complying with applicable law in such cases is our responsibility.

The er999 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Use of Cookies

• Essential Cookies: To keep your login session active and ensure core functionality
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand user behavior and improve the platform

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

er999 believes that you have full rights over your own information. Your main rights are outlined below:

6.1 Access & Portability

You may request a copy of the information we hold about you at any time. We will provide it within a reasonable period of time.

6.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. This can be done through account settings or via customer support.

6.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

6.4 Opting Out of Marketing Communications

You may request to stop receiving promotional communications at any time. Essential messages related to your account services will not be stopped.

er999 strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from minors.

If a parent or government authority believes that a minor is using our platform, please notify our support team immediately.

Our platform and data storage may be operated on servers located in various countries. Even if your information is processed outside Bangladesh, the same level of protection described in this privacy policy is ensured.

During international data transfers, we ensure that adequate security measures and contractual obligations are in place in the destination country or organization.

In the event of a security breach (such as unauthorized access to data), er999 will take the following steps:

• Immediate investigation and containment of the incident
• Notifying affected users as quickly as possible
• Informing authorities as required by applicable law
• Taking preventive measures to stop such incidents from happening in the future

er999 reserves the right to update this privacy policy as needed. For significant changes, we will:

• Display a clear notice on the website
• Notify registered users by email
• Update the date of the change on this page

If you continue to use the platform after changes are made, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.

er999 is committed to ensuring responsible gaming. To this end, we monitor user gaming activity patterns and step in to provide support if at-risk behavior is identified.

This monitoring is carried out for user protection and is part of your privacy policy. To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available 24/7 in both Bengali and English.

We are always ready to respond to any complaint or request related to your information. Fair play and transparency are our core principles.